If a default user (AMS User, ASN user etc) is used for some services, and the password for such user was changed, go to services.msc, open the properties of the service -> Log on tab and specify the new password. If it does not match 60085: Acronis Cyber Backup 12.5: Windows services and processes, change the user in accordance with the article. On the machine where Acronis Management Server is installed check that Acronis services are running: see 60085: Acronis Cyber Backup 12.5: Windows services and processes If some service is not running, start it.Ĭheck under which user the services are running.Message Connection to the back-end service is lostĪcronis Cyber Backup 12.5 and 12: logging in to the backup console fails for a user without a passwordĪcronis Cyber Backup 12.5: Cannot log to backup console via user and password after "Sign in as current Windows user"Īcronis Cyber Backup 12.5: opening web console fails with "Bad gateway"Īcronis Cyber Backup: "Lost connection to the back-end service" error when working in Backup Console.Login fails with: The credentials are incorrect.Message Data loading appears, and then login page is shown again.
You try to access the protection console by entering the login page address into the web browser address bar or by clicking on Acronis Cyber Backup shortcut.Īfter you specify the required credentials, web browser does not connect to Management Console.
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